Since the implementation of the transantiago in 2007, there  have been problems related to the service. The complains go from the passengers to the workers, these are related to the bad treatments, unfair labor contracts and to the prices of the service. The cost of the ticket is the second most expensive in Latin America, the cost of the ticket for the bus in Santiago is of 0,90 dollars and the cost fot the subway of 0,95 dollars, increasing to a dollar at pick hours. According to a poll, the service was qualified with a grade of 4,3 by the people from Santiago.

This transportation service was seeking to solve problems present in many Latin-American countries. As a test it was implemented in the urban transportation system in Santiago. The government invested millions of dollars, and so far the biddings of the service mainly benefit private companies and their investors, instead of benefiting the drivers, the transportation users and the quality of life of santiaguinos, to whom this system affects every day. 

Jaime Bravo, a traffic  engineer and expert in transportation, indicates that " no one in the world had dared to implement such a radical change, as it was for something so important as the system of mobilization of the whole population. At least five million people travelled in a day". In addition to the previous, users say that " they need a system of public transportation that can circulate as rapidly as possible, between the place of origin and the destination point of the trip. As direct as possible, with not combinations of transport and that is also cheap. Until today, this has not been fulfilled and to relieve this need, peple in charge have looked for which is something that existed before the implementation of the transatiago.

Despite the fact that in the last two years in order many private companies' contracts, the new biddings on the part of the government demand the investment of new machineries that they find in mechanical conditions, besides the import of machineries of last technology as the electrical micros and of the second floor. 

The rise of the prices of the transport does not stop, the working conditions added to the nonexistence of unions representatives of his workers it does not give conditions of treatment, worthy space of work, and these new machineries do not solve the existing problems since since Jaime was mentioning to help of hurried form "improvements" brought from the foreign experience without any contextual planning to the urbanity santiaguina, it generates mas conflicts and long-term naturalization of the system.

Serious good that once and for all plans of good way a system of trasporte where there is contemplated the opinion of the workers (not necessarily by means of his unions), the user and expert technical personnel in the topic. On the other hand so much in the opinion it publishes like private the notion exists baga of that some day to future the transport is alone for underground routes and ends for the buses and mikes be relegating to the inter-city and rural connections. Which clearly would mean to close a labor important space for the sector of service in the region.

It is not possible to naturalize a problem on the system of the transport that is evident since it is not an alone vandalism that civil they damage, the machineries burn and do not take care, that the treatment between drivers and users is violent and that already it does not matter for the drivers if the users damage or evade passages, these situations are a reflection of a dissatisfaction extended in the company, between whom they use the service and give it.